Graph not showing $/AIEV difference

[vodkahaze]

Hi,

Today my graph at HUPLO on ipoker didn't show the AIEV difference to the actual $ won/lost. I lose a 200bb all in pot where I have 70% equity for example and the yellow line goes straight down.

What gives?

[WhiteRider]

Please attach the original hand history file to a Support Ticket and tell us the hand number so that we can see what is going on.

By default the file will be in the PokerTracker 3\Processed folder, and you will need to compress it before you attach it.

[lipedb]

same here, my all in ev graph is so freaking wrong..

sucks pays for a program that doesnt does the basic..

[lipedb]

what i have to do to fix this bug?

[WhiteRider]

Please attach the original hand history file to a Support Ticket and tell us the hand number so that we can see what is going on.

By default the file will be in the PokerTracker 3\Processed folder, and you will need to compress it before you attach it.

[lipedb]

lol, u really think that im going to search for all hands that buged and send to u guys?? lololololol, ur dumbness and lazyness make me laugh somuch...

i think that's your job, fix this shit or tell me how to fix, but im not going to send all hands that bugged.. lol thats why the people pay for? im pretty sure u're doing this to people buy the pt4..

[kraada]

If we had hands that did not line up properly, we would have already fixed this. There are a very large number of variables that could be causing a problem - until we have the exact hand that is causing problems, there is nothing we can do.

[lipedb]

man i play more than 5k hand a day, i know that had bug in at least 20 hands per day, you really think im gonna search over 100 hands just to send a ticket? omfg, i though if i tell u the program is wrong YOU have to fix it, find a fucking way and fix this shit, or give my fucking money back... now i know why most of people uses HEM, but im oldschool and bought this shit..

thanks for nothing mother fuckers..

[kraada]

You had this problem happen on 20 of your hands out of 5000+ per day - so one hand in 250 at your site playing your stakes in your game in your fashion. If you'll send us those hands (heck, send us all 5000 if you want, and we'll search for the problems through them all) - we can then pin down what is causing it.

Right now we don't have anywhere near enough information to act on your report - as much as we'd like to. We need to know exactly what site (we support over a dozen sites) and exactly what stakes (in the past there have been issues related to stake differences) and most importantly without the exact hand we can't test to figure out where the actual problem lies. The PokerTracker code is extremely complex - there isn't one line we can just look at and go "oh, clearly there is an error here!" - we need an example so that we can look at what it should be returning and what it actually does return and step it through the appropriate functions slowly in order to figure out exactly where the wrong result is coming out. Then and only then can we fix it.

We take issues like this very seriously and if we can get any verified examples of these kinds of problems we will fix it. We have historically fixed many bugs of this kind when other users like yourself have been willing to work with us to get us the examples we need in order to figure out what is the cause. Just get us a session and we'll figure it out. However, if you aren't willing to work with us and you are going to continue to be abusive we aren't going to be able to help you.

[vodkahaze]

Sending reply by PM now. Pretty much everytime this happens it seems to be on ipoker (I only play PLO there). Is there a way to make my graph fixed afterwards?