hud is not working

[monnik13]

Hi,

My hud is not working. The pt- logo is visible on the pokertable, and after a showdown of a hand pt shows the last hand and board, but the huds do not show.
I hope somebody can help me.

[WhiteRider]

Please read the Hud Troubleshooting Guide which has solutions to common issues and a link to how to report your problem for further investigation if it doesn't help.

[ShellysAshes]

Hi, I am currently having the same issue and working through the troubleshooting guide, but I just wanted to show you this.

[ img ]

I had about 7-8 tables open when the HUD stopped appearing on most of them, but the PT3 icon didn't, and the import was running fine. The computer was having issues though, and just trying very basic things like refreshing the "find player" tab in stars was causing a momentary freeze and performance issues. Then the HUD came back on this table showing what must be all my hands from the active database!

I have a very decent PC with a 64-bit OS so I am going to work through updating postgresql from 8.3.9 to 9.x. But I just wanted to show you this because I think this is very wierd so maybe you would like me to submit a ticket?

[kraada]

Something definitely was not working right in that situation. If you can send us a log file showing this problem we can track down the cause and figure out what needs to be done in order to get things working for you properly.

[ShellysAshes]

Ok I will be able to send you the files in about 12 hours time.

[ShellysAshes]

Hi guys, I have now sent a detailed support ticket.

[kraada]

Thanks, we appreciate it and we'll look into it and get back to you in your ticket.

[ShellysAshes]

Hey guys, I received a confirmation email and then an email telling me that my issue was being forwarded to someone, but I'm still awaiting a reply.

[kraada]

Your ticket is in the right place, the appropriate person will be investigating and will get back to you. I believe he's out for the day, though.