HUD problems

[crustone]

in last sessions of play HUD doesnt work properly...
when i start playing, it takes a very long time to run, something like 15 minutes, after i stopped and began it again several times
when it starts, it works just for a few players (usually, for the regulars that i perfectly know :( )...it wait lot of time to works with new players at the table, and with unknown opponents, it doesnt manage to refresh hands...
why?
PT crushes often when i review hands in post-session, but i can accept it...but HUD is really necessary ;)

[crustone]

no ideas???? :?

[kraada]

Please restart PT3 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file in the C:\Program Files (x86)\PokerTracker 3\ directory - the file we need is the text file called PokerTracker that is in that folder.

This is not normal behavior we'll need your logs to figure out more specifically what could be going on here for you.

[crustone]

perfect, i'll do it as soon as possible, thanx!