HUD not working

[The muffin man]

Hi for some reason today my hud is not working. It seems to be importing fine PT3 shows the results of my tournys fine. The hud will occasionally show up but usually only on 1 or 2 tables and its missing my own stats and it doesnt update and eventually dissapears. Im 90% sure i havnt changed any settings since the other day when everything was working fine. Kinda confused atm help would be appreciated. oh and im definitly on the latest version.

[kraada]

What site are you playing at? Do you see any errors on the Auto Import tab while you're importing?

[The muffin man]

Im playing on pokerstars. I dont see any error messages though when i start auto import the duplictes number increases rapidly i dont know if its ment to do that or not.

[WhiteRider]

Make sure that 'Move Processed Files To' is enabled and then with no poker sites open run Auto Import until the hands and duplicates counters stop increasing, then stop it again.
Please read this tutorial for more information.

[The muffin man]

Hi thanks, that has fixed the duplicates issue. Unfortunatly my HUD is still not working :(
Is there any info i can give you to help identify the issue?

[kraada]

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. The log file will be a significant help in figuring out what is going on here for you.

[The muffin man]

Hi my problem iswith PT3

[WhiteRider]

Please read the Hud Troubleshooting Guide which has solutions to common issues and a link to how to report your problem for further investigation if it doesn't help.

[xkxlxe]

I have too some hud issues,getting small amount of duplicates lately.Setup assistant didnt help.
How about rebuild cache or housekeeping ?

Actually used setup assistant now and got 1 hand plus 146 duplicates.

[kraada]

It's not going to hurt, though without knowing more I can't say for certain whether it will actually help.