Stats not showing on Stars tourney

[kimjjj]

When I play, the stats don't show on the table. What am I doing wrong? Tx.

[kraada]

Are your hands importing? Is this for PT3 or PT4? Do you have PokerStars in English?

[kimjjj]

Are your hands importing? Is this for PT3 or PT4? Do you have PokerStars in English?

Yes, it's importing, PT3, English.

[kraada]

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by in the C:\Program Files (x86)\PokerTracker 3\ directory - the file we need is the text file called PokerTracker that is in that folder.

[kimjjj]

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by in the C:\Program Files (x86)\PokerTracker 3\ directory - the file we need is the text file called PokerTracker that is in that folder.

I assume you mean restart 'PT3'?

I don't seem to have a text file called PokerTracker in that directory?

[kimjjj]

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by in the C:\Program Files (x86)\PokerTracker 3\ directory - the file we need is the text file called PokerTracker that is in that folder.

I assume you mean restart 'PT3'?

I don't seem to have a text file called PokerTracker in that directory?

It seems the problem was solved by re-installing everything. Tx, anyway.