pt4 only observing tables

[tonyjulie]

I am playing 9 tables at a time on pokerstars. Pokertracker 4 is only tracking 3 tables and the 3 tables are acting as if I am observing the table when I am in fact playing on the tables.

[kraada]

Please make certain that you have PokerStars hands set to save and PT4 set to import them as explained in this configuration guide. One of those being improperly set is the most common cause of this behavior.

[tonyjulie]

I am saving my hand histories as the config guide suggests

[kraada]

Then please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. Once we have your logs we will be able to troubleshoot more effectively for you.