Exception occurred while loading layout information

[MrMore]

This is the error message I'm getting.
Bodog.
Vista.

v. 1.19.6 beta

I've been using it for a month without trouble, and didn't make any changes, except to the layout.
After a few minutes, I do get stats showing.

If I then click on layout manager, I get this message: "an unhandled exception occurred.

I also sometimes get "Fatal error occurred while processing hand histories"
after which I get no stats.

Also, always, when I do get stats, they blink off when a player is in action (just when I need them most.)

I'm not having any PT or Handgrabber problems.

[APerfect10]

Enable logging and the next time this happens please send me the PAHud.log file via the Support system so that I can look into the issue. Make sure that you send me the log file prior to restarting PokerAce Hud.

Tutorial: How to Create a Log File

Regarding the stats blinking off when its a player action, try moving the stats a little further from the players seat. I believe Bodog is quickly redrawing the table image when its a players turn to act and it appears PokerAce Hud is not keeping up. By moving the stats away from the Bodog redraw should resolve the problem.

Best regards,

Derek

[MrMore]

The "exception occurred while loading layout information" pops up right after I turn on the program.
The "unhandled exception occurred" pops up when I click on layout manager.
The other message is random.

[APerfect10]

Ok, please send me a log file after this happens...

-Derek

[MrMore]

I seem to be having trouble getting through. On this site's browser, I get no response, and even regular e-mail comes back.
Very strange.

I'm thinking I'd like to uninstall/re-install (I already tried over-installing after turning off UAC, but that didn't help). Also, maybe
I'd be better off not using the beta version.

Ideas?



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[WhiteRider]

You'll need to zip the logfile, it looks like you're trying to send too big a file.

[APerfect10]

Yes, you will need to zip the file. That file is too large to send via email and it also exceeds our website upload size of 6MB. Do you know how to FTP? I can provide you with our anonymous FTP login if that is an option.

Best regards,

Derek