Pokerstars all-in or fold games

[itswiz]

Is this format supported? I currently cant get my hud to work on any all in tables

[Flag_Hippo]

Yes it is supported and this is working for me. Are your hands importing? Without that the HUD will not work. Please check your settings:

PokerStars Configuration Guide

If you have any further trouble turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing on a table for a few hands with 'Play Poker -> Get Hands While Playing' active. Take a screenshot and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your screenshot and support bundle to a Support Ticket:

Tutorial: Reporting A Problem

[itswiz]

Yes it is supported and this is working for me. Are your hands importing? Without that the HUD will not work. Please check your settings:

PokerStars Configuration Guide

If you have any further trouble turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing on a table for a few hands with 'Play Poker -> Get Hands While Playing' active. Take a screenshot and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your screenshot and support bundle to a Support Ticket:

Tutorial: Reporting A Problem

Nothing is importing, MTTs work fine but PT4 doesnt even see my active all-in tables. I'll try the steps you mentioned and raise a support ticket if not, thanks

[Flag_Hippo]

Is everything configured correctly? Are you getting import errors? If so what do they say? What version of PokerTracker 4 are you using?

[itswiz]

Is everything configured correctly? Are you getting import errors? If so what do they say? What version of PokerTracker 4 are you using?

Using latest version, pt4 cannot even see all-in tables as active, i get absolutely nothing, no hud, no errors.

Have been using pt4 for years for mtts, never had an issue. It just doesnt recognise the all in tables at all

[Flag_Hippo]

In that case please open a ticket where we can review your logs and follow up with you.